Article · AI translation
IT Home reported on November 1 that Guangdong 7-ELEVEN opened its 2,000th store on October 29 at Tencent’s headquarters campus in Shenzhen.
That day, a smart business operations robot bearing the WeChat Pay logo entered the store to “work” for the first time. The robot can recommend products and discounted bundles and help customers place orders. Once they have made their selections, customers scan a code to pay themselves.
According to the company, the smart business operations robot can take on some of the work of greeting customers, helping them shop and taking orders, freeing staff to restock shelves, heat meals and attend to customers in the store.
IT Home learned that the robot was built on Tencent Hunyuan. Drawing on the model’s strong multi-turn conversation and Agent capabilities, it assists with the store’s daily sales, payment collection and operations.
The WeChat Pay smart business operations robot also uses Tencent’s Tianlai inside audio solution, allowing it to “hear” users clearly even when the store is noisy.