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United Airlines bars personal AI assistants from buying tickets; eBay and banks also restrict agents

United Airlines says personal AI assistants may still show its flights but cannot complete ticket purchases for travelers, citing privacy, mistaken bookings, and required passenger disclosures and confirmations. The Verge reports that eBay appears to have blocked such agents from browsing its site and that several large banks have also imposed restrictions.

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United says it won’t let personal AI assistants book flights

United says personal AI assistants can still show users its flights, but cannot book tickets for them. The airline cites concerns that agents could expose customer information, make unintended purchases, or bypass federal requirements to share information with passengers, including baggage safety attestations. It says it has not yet seen many people try to book with AI agents.

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IT之家 科技新闻 Machine translation

United Airlines bars personal AI assistants from buying tickets; eBay and banks also restrict agents

United Airlines says personal AI assistants may still show its flights but cannot complete ticket purchases for travelers, citing privacy, mistaken bookings, and required passenger disclosures and confirmations. The Verge reports that eBay appears to have blocked such agents from browsing its site and that several large banks have also imposed restrictions.

The Verge AI Machine translation

United says it won’t let personal AI assistants book flights

United says personal AI assistants can still show users its flights, but cannot book tickets for them. The airline cites concerns that agents could expose customer information, make unintended purchases, or bypass federal requirements to share information with passengers, including baggage safety attestations. It says it has not yet seen many people try to book with AI agents.