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WorkBuddy and CodeBuddy announce point refunds and 500 bonus points after DeepSeek outageMachine translation

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DeepSeek’s web and API services experienced an outage on October 15 and recovered after nearly five hours. Its official open platform announced compensation for all API users’ spending over a seven-day period. Tencent’s WorkBuddy and CodeBuddy said affected users of their domestic versions would receive full refunds of points spent on the DeepSeek model from October 8 to 14. All domestic-version users can also claim 500 bonus points manually by midnight on October 22.

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感谢IT之家网友 真想不起来名字、软媒用户1721647、不一样的体验 的线索投递!

IT之家 10 月 16 日消息,DeepSeek 网页 / API 服务 10 月 15 日早间出现服务问题,经过近 5 个小时的修复恢复正常。对此,DeepSeek 官方开放平台宣布补偿所有 API 用户 7 天内的消耗金额。

腾讯 WorkBuddy 和 CodeBuddy 今日跟进发布补偿公告,针对在 WorkBuddy 或 CodeBuddy 国内版端内使用 DeepSeek 模型并受到影响的用户,其在 10 月 8 日 ~14 日期间使用 DeepSeek 模型所消耗的积分将给予全额返还,7 个工作日内到账。

同时,考虑到此次事件对用户造成体验不佳影响,WorkBuddy 和 CodeBuddy 宣布面向国内版全量用户额外赠送 500 积分,均可在 10 月 22 日 24 点前进入“用量管理”页面手动领取,积分有效期为一个月。

IT之家注意到,这是 DeepSeek 本月以来遇到的最大规模服务问题,网友 10 月 15 日早间在 DeepSeek 中对话提示“服务器暂时不可用”;WorkBuddy 也提示“DeepSeek 原厂故障中”,建议切换至其他模型。

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