Citi, Bank of America and JPMorgan Chase restrict AI agents’ access to customer accounts

Citi, Bank of America and JPMorgan Chase restrict AI agents’ access to customer accounts

Citi bars third-party AI agents from logging into customer accounts or transacting directly through its digital banking platform, while still allowing some open-banking providers limited read-only access to account information. Bank of America has restricted agents’ access to personal customer deposits and is drafting rules on liability for AI-authorized payments; JPMorgan Chase has also announced restrictions on agents’ access to customer accounts.

Citigroup bars outside AI agents from account access and transfers as Bank of America and JPMorgan Chase impose limits

According to a passage citing the Financial Times, Citigroup bars third-party AI agents from logging into customer accounts or moving money on its digital banking platforms. Bank of America has imposed similar limits, and JPMorgan Chase is restricting outside AI agents. The passage also says agents comparing rates could move cash from low-interest checking accounts to higher-yield fintech accounts.

Citigroup bars third-party AI agents from account access and transfers; Bank of America and JPMorgan Chase also impose limits

According to the Financial Times, Citigroup now bars third-party AI agents from logging into customer accounts or moving money within its digital banking platforms. Bank of America has imposed similar limits, while JPMorgan Chase is restricting outside AI agents. Agents comparing rates could move cash from checking accounts paying about 0.1% to fintech accounts paying 3.3% to 5%.